Warranty
Peace of Mind
2-Year Warranty
Every Wynn & Cole timepiece is backed by our 2-year warranty — because we stand behind the quality of every watch we sell.
What's Covered
- Manufacturing defects in materials or workmanship
- Movement faults under normal use conditions
- Case or crown defects not caused by external damage
- Strap or bracelet defects present at time of delivery
What's Not Covered
- Accidental damage, drops, or impacts
- Water damage beyond the watch's stated water resistance
- Normal wear and tear — scratches, worn straps, faded finishes
- Damage caused by unauthorised repairs or modifications
- Battery replacement (not covered after 12 months)
How to Make a Claim
Contact us at support@wynnandcole.com with your order number and a brief description of the issue. Include photos where possible. We aim to respond within 2 business days and will arrange a replacement or repair at no cost to you.
Your Statutory Rights
This warranty is offered in addition to your statutory rights under the UK Consumer Rights Act 2015. Nothing in this policy affects those rights.
If something isn't right with your watch, just get in touch. We'd rather resolve it quickly and keep you happy than lose a customer over something fixable.